Service Desk Console

Ivanti Neurons for ITSM offers several workspaces for all IT Service Management roles and tasks such as Service Desk Analyst, Service Desk Manager, Problem Manager, Change Manager, and HR Manager, who would typically manage Service Requests, Incidents, Problems, Changes, etc. This module details how to use the different workspaces in Ivanti Neurons for ITSM.

To familiarize yourself with the application, see Getting Started.

For detailed information on how to use the Service Desk console, see all topics under Using the Service Desk console.